Reference

Terms and Conditions for Your supermonay88 Account

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how DANA, OVO, and GoPay deposits are handled to how disputes are resolved.

Account Registration RulesDANA, OVO, GoPay Deposit TermsWithdrawal ConditionsAccount Suspension PolicyJurisdiction Eligibility
supermonay88 Terms and Conditions for Your supermonay88 Account
HOW WE HANDLE IT

Account Security, Data and Your Rights

We take the integrity of your account and the data attached to it seriously. Here is how we approach the areas that matter most — from how long we keep your records to what happens if you want changes made.

Data Retention

We keep account records, transaction logs, and identity documents for as long as required by the terms you accepted at registration and any applicable local obligations.

Account Security

Your account is protected by OTP verification on login and sensitive actions. If you suspect unauthorised access, contact support immediately via live chat.

Requesting Changes

To update registered details — including your linked DANA, OVO, or GoPay wallet — submit a request through the account settings page and complete identity verification.

Dispute Process

Disputes about transactions or term interpretations should be raised with support first. We document every case and respond with a decision based on the terms in effect at the time.

TERMS CONTACT

How to Reach Us About These Terms

If any clause in these terms is unclear, or you want to query how a specific rule applies to your account, our support team can walk you through it. Reach us through the channels below — have your account ID ready so we can pull up your details quickly.

Live Chat Open the chat widget from any page while logged in. Our team responds directly and can clarify account-specific term queries in real time.
Email Support Send a detailed message to our support address from your registered email. We use this to verify your identity before discussing account or terms matters.
Account Help Centre Your account dashboard includes a help section with documented answers covering common terms questions, withdrawal conditions, and payment rules.

Common Questions About These Terms

These are the questions we hear most often when it comes to how our terms work in practice — covering account access, payment rules, and what happens when something goes wrong.

Yes. The core terms apply to all payment methods. Each e-wallet may also have its own processing note in your account dashboard, covering how confirmations are handled.

We post updates on this page before they take effect. Continuing to use your account after a change means you accept the revised terms. Material changes are flagged in your account notification area.

Depending on the breach, we may suspend or close your account and withhold pending transactions. You will be notified by email, and you can contact support to query the decision.

The version published on this page is always the active one. The date at the bottom of these terms shows when it was last updated. Older versions are not enforceable once replaced.

Access depends on local law and is available only where permitted in your region. Players in Bandung and other parts of Indonesia should confirm their eligibility before creating an account.

Raise a formal dispute through live chat or email support with your account ID and the relevant transaction or action details. We review and respond based on documented terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.